Products available on our website come with a manufacturer's 2-year warranty unless mentioned otherwise. Dive into the product specifics or refer to the warranty details supplied by the manufacturer to grasp the full scope. In case of malfunctions, either approach the closest distributor or reach out to our customer service for pick-up coordination. Our experts will evaluate the product and decide the next steps – whether that's a refund, exchange, or repair.
If we determine that the fault is due to misuse or if the product is deemed without fault, expect it to be shipped back at your expense. Make sure you consult the user guide carefully before use. Be aware, we don't take accountability for mismatches with skin tone; always ensure a product suits your skin type before buying.
For devices not operating correctly, please get in touch. For a thorough assessment, send a 2-3 minute video via WhatsApp, capturing the issue right from when the device is plugged in. Remember to mention your name or Order ID in the video. If within 30 days of receiving the item we identify a fault, we'll cover its return. Once we have the device, we'll inspect and decide on the appropriate action. This may take 1-2 weeks. After repairing the product, we will pay for the shipping to return it to you, though any customs duties and taxes that arise during the return shipment must be covered by you.

After the initial 30 days, any returns, whether for repairs or replacements, will require you to bear costs, including shipping, insurance, customs duties, and taxes.